FAQs

Carpet Cleaning

Carpet Cleaning

Everything you've ever wanted to know about carpet cleaning.

My carpet was cleaned, and now it has bubbles or ripples in it. What caused this?

As the carpet dries, these bubbles or ripples should start to lay flat again. Once it is dry they should be virtually unnoticeable. This is usually a sign that the carpet was in need of re-stretching prior to the carpet cleaning.

Do you guarantee removal of all spots or stains in the carpet?

We cannot guarantee that we will remove all carpet spots or stains. There are substances that can permanently discolor the carpet fibers. The age of the carpet and the type of carpet fibers also plays a factor in this. The technician will try to determine if this is the case prior to cleaning but they are not always able to determine this before trying to remove the spots.

How long will it take to clean my carpets?

On average, it will take approximately 20 minutes per room. This time can vary greatly depending on the amount of furniture to be moved, how soiled the carpet is, and any necessary spot removal treatments. Learn more here.

I have heard that cleaning my carpet will make it soil faster. Is that true?

This problem results from residues being left in the carpet which attract dirt. Usually this is caused by the use of soap in the cleaning process that hasn't been rinsed out completely. Our specially formulated solution and hot water extraction cleaning process leaves little to no residue behind to attract dirt. Learn more here.

Do you move furniture when you clean carpet?

Yes. There is no charge to move furniture and we are professionally trained to move your furniture. After the cleaning is completed, we will return it to its rightful place on protective padding as needed. We do suggest you remove items off of your furniture like electronics, plants, lamps and knick-knacks. We will move most furniture that can be safely moved. There are several items we will not move, including: pianos, electronics, china cabinets, beds, dressers with mirrors, pool tables, etc.

Do I need to vacuum before carpet cleaning?

A light vacuuming in the traffic areas is recommended but not required. If needed, the crew can pre-vacuum the area to be cleaned. Also, the equipment is vacuuming the entire time we are cleaning. Learn more here.

What method do you use for carpet cleaning?

Hot, soft water and a specially formulated cleaning solution are injected deep within the carpet fibers. Then, a powerful suction extracts deep-down dirt, allergens, cleaning solution and 95% of the moisture. It’s the cleaning method most recommended by carpet manufacturers.

What do you consider to be an area?

Typically, an area is a room that is up to 300 square feet (that is 15 x 20 or approximately the size of a two-car garage). Living room/dining room combos are considered two areas. Any area over 300 square feet but less than 600 square feet is priced as two areas. Non-standard areas (baths, halls, landings, walk-in-closets, etc.) are priced separately from the standard areas, usually at a lesser price. Please know that these room sizes may vary by location.

Where can I find carpet cleaning services near me?

You can find carpet cleaning services near you on our website in the upper right hand corner.

I have had my carpet cleaned, but the spots have reappeared. What should I do?

Although most spots that are removed from carpet do not reappear, some substances in carpet backing may wick to the surface after cleaning.

How do you guarantee customer satisfaction with carpet cleaning?

We are happy to work with you to correct any situation that may arise. In some cases this can mean spot cleaning specific areas of concern or even completely re-cleaning the area in question. In the end, we’re not satisfied until you are

Why do your prices vary from other carpet cleaners?

When comparing carpet cleaning prices, make sure you ask a lot of questions and please keep a few things in mind. Our price includes treating for spots, moving furniture, and a 10-day satisfaction policy. There are no hidden fees or additional charges.

Do you steam clean carpet?

We often receive questions about steam cleaning carpet. At Supreme Steam 360 we do not steam clean carpet. We use a process called hot water extraction to clean carpet, which is often referred to as steam cleaning because of the steam you see as we clean. We use our patented carpet cleaning machines to deep clean. These machines pump hot water into your carpet to release any dirt deep within the fibers, then extract the water and remove the dirt. The powerful suction removes a significant amount of water so your carpet will dry within hour

Will carpet cleaning get rid of fleas in my carpet?

We cannot guarantee carpet cleaning will get rid of all the fleas. We usually recommend that the customer kill the adult fleas first by whichever method they prefer. This is something that a professional exterminator might be able to help with. Please keep in mind that the carpet is not the only place fleas will lay eggs and you might want to consider having your upholstery treated and cleaned as well as any area rugs or pet beds.

How long will it take for my carpet to dry after a carpet cleaning?

Dry time is affected by humidity, temperature and air flow to the area. It can take anywhere between 8-24 hours for the carpet to completely dry, depending on the aforementioned variables. Using fans in any rooms cleaned and turning your air conditioning or heating system on, depending on the time of year, can help accelerate drying time. Be sure to leave the protective blocks under furniture legs and any paper used with upholstered items in place until the carpet and/or furniture is completely dry to avoid any color transfer. You may walk on your carpet immediately after cleaning, but avoid wearing street shoes, as they may re-soil your carpet. We suggest wearing clean rubber soled shoes. Be especially careful when walking from damp, carpeted areas on to non-carpeted areas to avoid slipping.

How to clean carpet?

If you need to quickly clean a spill or spot from your carpet you can find homemade carpet cleaning cleaning solutions on our blog here.
Carpet Protection

Carpet Protection

What about carpet protection?

WHY SHOULD I HAVE A PROTECTOR APPLIED TO MY CLEANED CARPETS?

As the finishing touch to your thoroughly cleaned carpet and/or upholstery, specially formulated protector can be professionally applied. These products help carpet and upholstery resist soiling from dry dirt, water- and oil-based spills by wrapping each fiber in a protective coating. This extra layer gives you more time to clean up spots and spills before they soak into the fibers, helping you keep your carpet and upholstery looking its best between professional cleanings. Plus, it makes vacuuming and cleaning up spots easie

HOW DOES YOUR DEODORIZER WORK TO REMOVE ODORS?LEARN MORE HOW DOES YOUR DEODORIZER WORK TO REMOVE ODORS?

The key to complete removal of an odor is that this product must reach all contaminated surfaces. If the odor causing source has penetrated the backing and possibly the padding we cannot guarantee complete removal of the odor.

DOES CARPET COME WITH A PROTECTOR?

A dry soil protector comes on most carpet from the manufacturers. This is a wear dated product and is removed over time with every day traffic. Carpet manufacturers recommend that you have this protector reapplied about once a year, and perhaps more often on heavy traffic areas.
Tile and Grout Cleaning

Tile and Grout Cleaning

Get the facts about tile & grout cleaning.

HOW DO YOU CLEAN MY TILE AND GROUT?

We scrub each individual grout line as well as tiles with tile and grout specific cleaners. We clean using high pressure that hooks up to our truck-mounted unit that will extract the dirt and grime embedded in the grout lines.

DO I HAVE TO USE SPECIAL FLOOR CLEANER IF I HAVE THE SEALANT APPLIED?

To preserve the life of the sealant, we recommend that you use a neutral cleaner to clean your tile and grout. Rinsing after mopping will also help keep your floors looking their best. You will want to avoid bleach and other harsh chemical cleaners as these can wear away at the sealant and cause it to break down prematurely.

WHY SHOULD I HAVE MY GROUT LINES SEALED?

rout is a porous material that absorbs soil and spills, just like carpet. Having a sealant applied will help create a protective barrier, giving you more time to clean up dirt and liquid spills before they soak into the grout. The type of sealant you choose will determine the degree of stain resistance.

HOW LONG DO I HAVE TO STAY OFF THE FLOOR AFTER SEALANT HAS BEEN APPLIED?

We recommend that you wait 30 minutes before walking on the floor to allow the sealant to dry. It will take 24 hours for the sealant to cure completely, so we suggest that you avoid any liquid coming in contact with the sealant during that time.

WHAT IS COLOR SEAL?

Restore your grout to its original appearance with our premium Color Seal restoration service. Our Color Seal service will transform your discolored grout back to its original splendor by providing a layer of uniform color to your grout lines, giving your tile floor a clean and refreshed look. Along with improving the cosmetic appearance of your floor, Color Seal provides a protective waterproof barrier that guards your grout from spills, dirt & debris.

CAN YOU STEAM CLEAN GROUT?

We use a process called hot water extraction to clean grout, which is often referred to as steam cleaning because of the steam you see as we clean. If you have more questions about how we clean tile and grout, visit our tile and grout cleaning service page.

HOW TO CLEAN GROUT?

When cleaning grout, avoid using bleach and other harsh chemical cleaners that might break down sealants. The best way to clean grout is using a natural grout cleaner. We recommend mixing 1/2 cup of baking soda, 1/4 cup of hydrogen peroxide, 1 tsp dish soap. Mix together the baking soda, hydrogen peroxide and dish soap. Spoon mixture onto grout, wait 10 minutes, scrub and rinse.

WHAT IS CLEAR SEAL?

Clear seal is an invisible layer of protection that penetrates into the pores of the grout. This gives you more time to clean up dirt and liquid spills before they soak into the grout, however, it is not waterproof.

HOW OFTEN SHOULD I HAVE MY TILE FLOOR CLEANED?

As with carpet, many factors must be considered when determining the frequency of tile and grout cleaning. Foot traffic, children, pets, and routine floor maintenance will affect how often you need to have your tile and grout cleaned.

WHY SHOULD I HAVE MY TILE AND GROUT CLEANED?

Just like carpet, dirt builds up over time dulling your tile’s appearance and discoloring your grout. A thorough, professional tile and grout cleaning is the only way to remove the deep-down dirt.

WHERE CAN I FIND A TILE AND GROUT CLEANER NEAR ME?

You can find tile and grout cleaners near you on our website.

HOW LONG WILL IT TAKE TO HAVE MY TILE FLOOR CLEANED?

For an average size room (up to 300 square feet), it typically takes 30–60 minutes to clean the tile & grout. This can vary based on a number of factors including the size of the tile, amount of soil in the grout lines, and room configuration. If you choose to have sealant added, it typically takes 2–3 hours to complete the entire process.
Hardwood Cleaning

Hardwood Cleaning

Important info about hardwood cleaning.

DO YOU OFFER ANY KIND OF SEALANT TO PROTECT THE HARDWOOD FLOOR AFTER CLEANING?

Yes. First, we remove dirt and debris with our hardwood floor cleaning process, then we'll coat your floors with our maintenance coat solution. Our fast drying maintenance coat will leave your floors with a uniform, overall sheen and help protect it between cleanings.

HOW TO DEEP CLEAN HARDWOOD FLOORS?

When cleaning your hardwood floors, the first thing you should ask yourself is what kind of hardwood you have and what kind of cleaner has been used on your floors in the past. If your floors are sealed with polyurethane or wax, use a mild or pH-neutral soap. Stay away from acidic cleaners because they can damage wood over time. If you don’t know what your floors have been cleaned with, the best product to clean hardwood floors is a neutral, pH-balanced hardwood floor cleaner because it’s safe on all hardwood and laminate floors.

CAN YOU STEAM CLEAN AREA RUGS ON HARDWOOD FLOORS?

We do not recommend that you steam clean area rugs on hardwood floors. Water and steam can permanently damage hardwood. Instead, move the rug to an area of your home that has a less porous flooring before cleaning it.

HOW DO YOU CLEAN HARDWOOD FLOORS?

Regular mopping just doesn’t reach the stubborn dirt that lies deep in the pores of your hardwood, but our hardwood floor cleaning process does. We use a high-speed rotary brush extraction machine and a neutral cleaning agent to break up tough dirt and contaminates. The final step is to go over the floor using a microfiber mop. Edges are hand scrubbed, as are stairs.

HOW TO FIND HARDWOOD FLOOR CLEANERS NEAR ME?

You can find a hardwood floor cleaner near you on our website.
Upholstery Cleaning

Upholstery Cleaning

The ins and outs of keeping your furniture clean.

THE TAG ON MY FURNITURE RECOMMENDS A DRY CLEANING METHOD. CAN STANLEY STEEMER CLEAN IT?

Yes, we can your furniture. We’ll test the fabric to determine which cleaning method will be the safest and most effective. That tag, or “Manufacturer Liability Code,” is required to recommend “a” cleaning method even though it may not be the most effective method for removing soil.

WHAT DOES PROFESSIONAL UPHOLSTERY CLEANING DO TO THE PROTECTIVE COATING I PURCHASED FOR MY UPHOLSTERED FURNITURE?

While professional cleaning may impact the protective coating on your furniture, the dry soils that accumulate on it over time — along with the strain of daily living cause this coating to deteriorate. To keep your valuable upholstered furniture protected from the damage of dry soil, we can re-apply this coating following cleaning.

HOW TO CLEAN UPHOLSTERY?

Cleaning upholstery can vary greatly based on the fabric. Before you clean upholstery make sure you check the manufacturer's cleaning instructions. Typically, the tag of any upholstered furniture will have one of four different letters on it. W — You can clean this material using water. S — No water. You’ll need to purchase a special solvent-based cleaner. WS — You can use water or a solvent-based cleaner on this sofa. X — Vacuum only. This will help you choose the appropriate cleaning method.

HOW LONG WILL IT TAKE MY FURNITURE TO DRY?

Your specific upholstery fabric will determine which cleaning method we use. While the cleaning method along with optional protector application determines the drying time, typical dry time ranges from 2-6 hours.

CAN YOU STEAM CLEAN UPHOLSTERY?

We are often asked about steam cleaning upholstery. However, at Stanley Steemer we do not steam clean furniture. We use a process called hot water extraction to clean upholstery, which is often referred to as steam cleaning because of the steam you see as we clean.

WHERE CAN I FIND AN UPHOLSTERY CLEANER NEAR ME?

You can find an upholstery cleaner near you on our website in the upper right hand corner.

HOW OFTEN DO MANUFACTURERS RECOMMEND PROFESSIONAL UPHOLSTERY CLEANING?

Manufacturers recommend having upholstered furniture professionally cleaned every 12-24 months depending on use.
Leather Cleaning

Leather Cleaning

Learn all about our leather cleaning services.

WHERE CAN I FIND LEATHER COUCH CLEANERS NEAR ME?

You can find leather couch cleaners near you on our website.

WHY SHOULD I HAVE MY LEATHER COUCH PROFESSIONALLY CLEANED?

Like any skin, leather needs regular care to retain its moisture and softness. Most store-bought leather cleaners and conditioners provide immediate relief but end up causing long-term damage. Professional products applied by professional technicians will keep your leather looking and feeling great for a long time.

DO COUCH MANUFACTURERS RECOMMEND PROFESSIONAL LEATHER CLEANING? IF SO, HOW OFTEN?

Yes, manufacturers recommend cleaning your leather couch every 6-12 months.

WHAT CAN I EXPECT FROM PROFESSIONAL LEATHER COUCH CLEANING?

Our professional leather cleaning removes soil but it cannot correct the damage that soil has already caused. We can offer you a free demo that will help you understand the potential outcome of the cleaning, all at no cost to you. In extreme cases, some leather may need restoration in addition to cleaning.

HOW TO CLEAN A LEATHER COUCH?

Vacuum your couch using a soft brush attachment. Make sure you get into the crevices. Mix a solution of equal parts water and vinegar. Using a microfiber cloth, wipe down the entire couch. Dry the couch using a clean towel. To condition your leather couch mix one part vinegar with two parts flax seed oil. Using a soft cloth, apply this mixture in circular motions and leave overnight. In the morning, buff your couch with a clean rag to restore shine.
Natural Stone Cleaning

Natural Stone Cleaning

Leave no stone unturned or uncleaned.

HOW LONG DO I HAVE TO STAY OFF THE FLOOR AFTER SEALANT HAS BEEN APPLIED?

We recommend that you wait at least one hour before walking on the floor to allow sealers and polish to dry. For best results, limit all foot traffic until sealant has completely cured. It will take 24 hours for sealers to cure completely, so we suggest that you avoid any liquid coming in contact with the floor during that time.

WHY SHOULD I HAVE MY STONE AND GROUT LINES SEALED?

Natural stone and grout are porous materials that absorb soil and spills. Having a sealant applied will help create a protective barrier, giving you more time to clean up dirt and liquid spills before they soak into the grout. Sealers also help enhance the natural beauty of your floors.

HOW LONG WILL IT TAKE TO HAVE MY STONE FLOOR CLEANED?

Time can vary based on a number of factors including the type and size of the stones, amount of soil in the grout lines, room configuration and number of applications of polish or sealer that are applied. For an average size room (generally up to 300 square feet, although room sizes may vary by location), it typically takes 30-60 minutes to complete the cleaning process.

DO I HAVE TO USE A SPECIAL FLOOR CLEANER IF I HAVE THE SEALANT APPLIED?

To preserve the sealer and polish of your floors, we recommend avoiding harsh cleaners that contain wax, bleach, acidic agents, or other harsh chemicals that can damage the surface of your natural stone floor. Rinsing after mopping will also help keep your floors looking their best.

HOW CAN I TELL IF I HAVE NATURAL STONE OR CERAMIC/PORCELAIN TILE?

Natural Stone is varied in color and no two pieces look the same. Ceramic/porcelain tile have repeating patterns and colors throughout. If you are unsure of the type of flooring you have, our professional technicians can analyze the materials and determine the type of flooring you have in your home.

HOW OFTEN SHOULD I HAVE MY STONE FLOOR CLEANED?

Cleaning can last anywhere from 6-12 months. However, the length of time could be more or less depending on foot traffic, condition and type of stone, and how well the stone is maintained. Ask your technician for a recommended cleaning and maintenance plan for your natural stone floors.
Air Duct Cleaning

Air Duct Cleaning

Unsure about air duct cleaning? Let's clear the air.

WHY SHOULD I HAVE MY VENTILATION SYSTEM CLEANED?

Indoor air can be two to five times more polluted than outdoor air. In a dirty ventilation system air cannot flow freely, causing the system to work harder and less efficiently. This can shorten the lifespan of your ventilation system.

WHY SHOULD I HAVE MY AIR DUCTS CLEANED?

Some of the reasons are: Dirt and debris may collect in your ventilation system blocking ductwork and key components of the furnace, including the evaporator coil and blower. Build-up of these contaminants in the system can restrict airflow causing it to work harder and longer, thus expending more energy. By cleaning the entire HVAC system, you may see an increase in the energy efficiency of your system, which in some cases translates to lower utility bills. These cleanings may also extend the life of your furnace or air conditioning system by reducing wear and tear.

HOW MUCH DOES AIR DUCT CLEANING COST?

Air duct cleaning cost will fluctuate depending on the number of furnaces and vents in your home. However, it will typically cost $500 or more.

DO I NEED TO HAVE MY AIR DUCTS CLEANED IF MY HOUSE IS NEW?

Surprisingly enough, yes. Construction debris is one of the most common types of contamination that we find in air duct systems. Fine particulates, such as drywall dust or sawdust, as well as other materials, can make their way into your system when the construction crews are cleaning up. The only way to thoroughly remove all of these pollutants from your system is through professional air duct cleaning.

WHERE CAN I FIND AIR DUCT CLEANERS NEAR ME?

You can find an air duct cleaner near you on our website.

HOW TO CLEAN AIR DUCTS?

Do not clean your air ducts yourself. Getting into the ductwork of your home can be dangerous to you and your HVAC system. This process should only be handled by professionals. Air duct cleaning companies have the training and equipment to pull dust, debris and allergens from your heating and cooling system.